Friday, January 23, 2015

Brandon Sutherland │ Exceptional Hospitality

Written by Amanda Quimby, Marketing Director

The Ruston Lincoln Parish Convention & Visitors Bureau is excited to announce the 2014 recipient of the Lincoln Parish Hospitality Award is Brandon Sutherland, Sales Director at the Hampton Inn of Ruston! Brandon will be presented the award at the Ruston Lincoln Chamber of Commerce Annual Awards Banquet on January 28th at the Ruston Civic Center. 

Brandon Sutherland
Director of Sales, Hampton Inn of Ruston
Throughout the year Brandon has gone above and beyond what is expected. During February of 2014, an ice storm had roadways closed. A young woman who had been in an accident on I-20 and left without a vehicle came into Hampton Inn needing a room for the night only to discover all hotels in the area were sold out. Sutherland did some research and found the closest available room was 40 miles away. Without hesitation, he offered to drive the woman in his own truck to ensure she arrived safely!

Brandon has also received the Spirit of Hampton Award for his outstanding customer service. The Spirit of Hampton Award is the hotel brand’s highest form of individual recognition given only to team members who consistently exceed expectations and positively impact guests, the hotel and the community. The Spirit Award winners represent less than two percent of the entire Hilton Worldwide team member population!

With such exceptional management and valued staff, it is no surprise that Hampton Inn of Ruston is being recognized for their services. Hampton Inn recently received the Movers and Shakers Award for showing the greatest improvement in customer service. Hampton Inn of Ruston is now rated number 16 out of 1,964 Hampton properties. They also rank number one on TripAdvisor in Ruston, LA and have received the 2014 Trip Advisor Certificate of Excellence for their commitment to their guests.

“Working with Brandon and getting to know him has been a joy. Knowing his work ethic, it is easy to see that this honor is well deserved,” says CVB President/CEO Travis Napper. “Lincoln Parish and the Ruston community are lucky to have such fine young professionals who looks after our visitors. He continues to make me believe that the people in Ruston are what set us apart.”
The Lincoln Parish Hospitality Award began in 1999 to reward and recognize members of the community who provide a significant benefit to the tourism economy of Lincoln Parish during the past year.

Amanda Quimby is a native of Franklin Parish, a University of Louisiana at Monroe alumna and now a proud Ruston resident. As the marketing director for the CVB, she has an love for travel and tourism, and the coolest job ever. Amanda’s favorite things: coffee, wine and swing jazz. When she’s not working, ...just kidding. She’s always working. Follow her on Instagam and Twitter.

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